Faktori koji utiču na kvalitet usluge u mobilnom učenju: PLS-SEM pristup
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http://orcid.org/0009-0009-6618-4723
Sanela Arsić
http://orcid.org/0000-0002-1957-566X
Aleksandra Radić
http://orcid.org/0000-0003-4253-8004
Isidora Milošević
http://orcid.org/0000-0001-5539-8253
Apstrakt
Razvoj mobilnih tehnologija značajno je uticao na obrazovno okruženje, ističući značaj upravljanja kvalitetom i standardizacije u pružanju obrazovnih usluga. Mobilno učenje (m-učenje), kao nastavak e-učenja, omogućava studentima fleksibilan i interaktivan pristup obrazovnom sadržaju putem mobilnih uređaja, što doprinosi standardizaciji i poboljšanju kvaliteta obrazovnog procesa u visokom obrazovanju. Cilj ovog istraživanja je ispitivanje faktora koji oblikuju percepciju kvaliteta usluga mobilnog učenja, sa fokusom na očekivani napor, uticaj predavača, i ličnu inovativnost studenata. Predloženi model istraživanja testiran je korišćenjem modeliranja strukturnih jednačina parcijalnih najmanjih kvadrata (PLS-SEM), na osnovu podataka ankete prikupljenih od studenata Univerziteta u Beogradu, pružajući uvid u ključne determinante koje doprinose kvalitetu usluga mobilnom učenju. Rezultati istraživanja potvrđuju sve postavljene hipoteze, ukazujući da očekivani napor, uticaj predavača i lična inovativnost studenata imaju statistički značajan i pozitivan efekat na percepciju kvaliteta usluga mobilnog učenja. Dobijeni rezultati pružaju smernice donosiocima odluka i visokoškolskim institucijama za unapređenje dizajna i implementacije mobilnih obrazovnih platformi u cilju postizanja višeg nivoa kvaliteta i standardizacije obrazovnih usluga.
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