Poboljšavanje kvaliteta zasnovano na optimizaciji i automatizaciji poslovnih procesa
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Aug 2, 2023
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Apstrakt
Kompanije koje isporučuju proizvode i usluge često nemaju jasnu sliku o procesima koji se odvijaju unutar njih. Takav pristup dovodi do ograničenja rasta kompanije, a mogućnost za pojavu neusaglašenosti znatno raste. Veliki broj organizacija funkcioniše bez bilo kakvog sektora, odeljenja ili zaposlenog koji se bavi procesima i sistemima menadžmenta u celini. Uzrok takve pojave jeste nerazvijena svest o procesnom menadžmentu i konceptu kvaliteta kao osnovnom delovanju u kompanijama. Stoga, u ovom radu biće izvršena analiza koja će prikazati uticaj optimizacije i automatizacije poslovnih procesa na poboljšavanje kvaliteta. Zatim, pregledom literature, biće generisan operativni model gde će se utvrditi njegov uticaj na povećanje brzine poslovnih procesa i smanjenje varijacija, grešaka u procesu i troškova poslovanja.
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Kako citirati
PANTIĆ, Marko; ĐURIĆ, Mladen; RUSO, Jelena.
Poboljšavanje kvaliteta zasnovano na optimizaciji i automatizaciji poslovnih procesa.
Zbornik Međunarodnog kongresa o procesnoj industriji – Procesing, [S.l.], v. 36, n. 1, p. 355-369, aug. 2023.
Dostupno na: <https://izdanja.smeits.rs/index.php/ptk/article/view/6904>. Datum pristupa: 07 dec. 2024
doi: https://doi.org/10.24094/ptk.023.355.
Sekcija
Inženjerski menadžment, kvalitet i standardizacija
Reference
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[3] Amanda, A. (2020). The easy guide to process mapping. Preuzeto sa https://creately.com/blog/diagrams/process-mapping-guide/. (Pristupljeno 07.09.2020.)
[4] Asefeso A. (2012). Lean Six Sigma (Cost Reduction Strategies). AA Global Sourcing Ltd
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[6] Blockchainsimplified, (2019). How is RPA reforming business processes?. Preuzeto sa https://blockchainsimplified.com/blog/how-is-rpa-robotic-process automation-reforming-business-processes/.(Pristupljeno 11.09.2020.)
[7] Boulton, C. (2018). What is RPA? A revolution in business process automation. Preuzeto sa https://www.cio.com/article/3236451/what-is-rpa-roboticprocess automation-explained.html (Pristupljeno 04.09.2020.)
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[9] Filipović, J., & Đurić, M. (2009). Osnove kvaliteta. Fakultet organizacionih nauka, Beo-grad
[10] George, M., Rownald, D., & Kastle, B. (2004). What is Lean Six Sigma.
[11] Guru99, (2020). Robotic Process Automation Tutorial. Preuzeto sa “https://www.guru99.com/robotic-process-automation-tutorial.html. (Pristupljeno 11.09.2020.
[12] Hunt, V.D. (1996). Process Mapping: How to Reengineer Your Business Processes. John Wiley & Sons
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[14] ISO, (2015). ISO 9000: 2015, Sistemi menadžmenta kvalitetom. Osnove i rečnik, I izdan-je. Institut za standardizaciju Srbije
[15] Kato, I., & Smalley A. (2011). Toyota Kaizen Methods. CRC Press, NewYork.
[16] Kotler, P., & Armstrong, G. (2010). Principles of marketing. Pearson education
[17] LucidChart (2020).Business process map template. Preuzeto sa https://www.lucidchart.com/pages/templates/process-map/business-process map-template. (Pristupljeno 07.09.2020.)
[18] Martin, K., & Osterling M. (2013). Metrics-Based Process Mapping: Identifying and Eliminating Waste in Office and Service processes. CRC Press Taylor & Francis Group 6000 Broken Sound Parkway NW, Suite 300 Boca Raton
[19] Mericade, (2020). Business process management. Preuzeto sa http://www.mericade.com/BusinessProcessManagement. (Pristupljeno 08.09.2020.)
[20] Microsoft, (2020). Kako mapiranje procesa pomaže uspeh vašeg poslovanja. Preuzeto sa sa https://www.microsoft.com/sr-latn-rs/microsoft-365/business insights-ideas/resources/succeed-with-process-mapping. (Pristupljeno 08.09.2020.)
[21] Rakita, B. (2005). Međunarodni marketing. Centar za izdavačku delatnost Ekonomskog fakulteta.
[22] Russo, A. (2019). What is Business Proces Management. Preuzeto sa https://www.outsystems.com/blog/posts/business-process-management/. (Pristupljeno 08.09.2020.)
[23] Shook, J. (2008). Managing to Lean. Lean Enterprise Intitute, Cambridge Center
[24] Slideshare, (2020). BPMN 2.0 Poster. Preuzeto sa https://www.slideshare.net/signavio/bpmn-20-poster. (Pristupljeno 07.09.2020.
[25] Socconini, L., Reato, C. (2019). Lean and Six Sigma Management System. Marge Books
[26] Tisbury I. (2013). Your 60 Minutes Lean Business – Kaizen Mindset.
[27] Živković, N. & Glogovac, M. (2015). Upravljanje kvalitetom. Fakultet organizacionih nauka, Beograd
[2] Alukal, G., Manos A. (2006). Lean Kaizen. A simplified Approach to Process Improve-ments. ASQ Quality press, Milwaukee
[3] Amanda, A. (2020). The easy guide to process mapping. Preuzeto sa https://creately.com/blog/diagrams/process-mapping-guide/. (Pristupljeno 07.09.2020.)
[4] Asefeso A. (2012). Lean Six Sigma (Cost Reduction Strategies). AA Global Sourcing Ltd
[5] Aston, B. (2020). The best flowchart Software of 2020. Preuzeto sa https://thedigitalprojectmanager.com/flowchart-software. (Pristupljeno 29.08.2020.)
[6] Blockchainsimplified, (2019). How is RPA reforming business processes?. Preuzeto sa https://blockchainsimplified.com/blog/how-is-rpa-robotic-process automation-reforming-business-processes/.(Pristupljeno 11.09.2020.)
[7] Boulton, C. (2018). What is RPA? A revolution in business process automation. Preuzeto sa https://www.cio.com/article/3236451/what-is-rpa-roboticprocess automation-explained.html (Pristupljeno 04.09.2020.)
[8] BPMN, (2020). Business Proces model and notation. Preuzeto sa https://www.omg.org/spec/BPMN/2.0/About-BPMN/. (Pristupljeno 30.08.2020.
[9] Filipović, J., & Đurić, M. (2009). Osnove kvaliteta. Fakultet organizacionih nauka, Beo-grad
[10] George, M., Rownald, D., & Kastle, B. (2004). What is Lean Six Sigma.
[11] Guru99, (2020). Robotic Process Automation Tutorial. Preuzeto sa “https://www.guru99.com/robotic-process-automation-tutorial.html. (Pristupljeno 11.09.2020.
[12] Hunt, V.D. (1996). Process Mapping: How to Reengineer Your Business Processes. John Wiley & Sons
[13] IHI, (2022). Going Lean in Health Care.Preuzeto Sa http://www.ihi.org/resources/Pages/IHIWhitePapers/GoingLeaninHealthCare.asp x. (Pristupljeno 03.09.2022)
[14] ISO, (2015). ISO 9000: 2015, Sistemi menadžmenta kvalitetom. Osnove i rečnik, I izdan-je. Institut za standardizaciju Srbije
[15] Kato, I., & Smalley A. (2011). Toyota Kaizen Methods. CRC Press, NewYork.
[16] Kotler, P., & Armstrong, G. (2010). Principles of marketing. Pearson education
[17] LucidChart (2020).Business process map template. Preuzeto sa https://www.lucidchart.com/pages/templates/process-map/business-process map-template. (Pristupljeno 07.09.2020.)
[18] Martin, K., & Osterling M. (2013). Metrics-Based Process Mapping: Identifying and Eliminating Waste in Office and Service processes. CRC Press Taylor & Francis Group 6000 Broken Sound Parkway NW, Suite 300 Boca Raton
[19] Mericade, (2020). Business process management. Preuzeto sa http://www.mericade.com/BusinessProcessManagement. (Pristupljeno 08.09.2020.)
[20] Microsoft, (2020). Kako mapiranje procesa pomaže uspeh vašeg poslovanja. Preuzeto sa sa https://www.microsoft.com/sr-latn-rs/microsoft-365/business insights-ideas/resources/succeed-with-process-mapping. (Pristupljeno 08.09.2020.)
[21] Rakita, B. (2005). Međunarodni marketing. Centar za izdavačku delatnost Ekonomskog fakulteta.
[22] Russo, A. (2019). What is Business Proces Management. Preuzeto sa https://www.outsystems.com/blog/posts/business-process-management/. (Pristupljeno 08.09.2020.)
[23] Shook, J. (2008). Managing to Lean. Lean Enterprise Intitute, Cambridge Center
[24] Slideshare, (2020). BPMN 2.0 Poster. Preuzeto sa https://www.slideshare.net/signavio/bpmn-20-poster. (Pristupljeno 07.09.2020.
[25] Socconini, L., Reato, C. (2019). Lean and Six Sigma Management System. Marge Books
[26] Tisbury I. (2013). Your 60 Minutes Lean Business – Kaizen Mindset.
[27] Živković, N. & Glogovac, M. (2015). Upravljanje kvalitetom. Fakultet organizacionih nauka, Beograd