Značaj menadžmenta kvaliteta i rizika za startapove
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Jun 22, 2024
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Lena Bogdanović
http://orcid.org/0009-0004-9429-1837
http://orcid.org/0009-0004-9429-1837
Apstrakt
U savremenom dinamičnom poslovnom okruženju značaj menadžmenta rizika postaje neizostavan element uspešnog poslovanja jedne organizacije. U skladu sa tim, startapovi se često suočavaju sa brojnim izazovima, rizicima i pretnjama, pogotovo u početnim fazama svog poslovanja, a uspeh ili neuspeh često zavisi od njihove sposobnosti da efikasno identifikuju, procene i upravljaju tim faktorima. Ova praksa nije važna samo za zaštitu interesa organizacije, već i za unapređenje kvaliteta proizvoda, usluga i procesa. U okviru sistema menadžmenta kvaliteta (eng. Quality Management System - QMS), menadžment rizika ima istaknutu ulogu u osiguravanju ispunjenja zahteva kvaliteta, zadovoljavanju potreba klijenata i unapređivanju performansi. Ovaj naučni rad istražuje doprinos menadžmenta kvaliteta i rizika, njihove standardizacije i primene za startap preduzeća. Njegov cilj je da kroz analizu relevantne literature, istakne ključne principe i prakse menadžmenta kvaliteta i rizika. Poseban naglasak biće na implementaciji ovih principa, čime se dugoročno doprinosi uspehu i održivosti startapova u sve konkurentnijem poslovnom okruženju.
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Kako citirati
BOGDANOVIĆ, Lena.
Značaj menadžmenta kvaliteta i rizika za startapove.
Zbornik Međunarodnog kongresa o procesnoj industriji – Procesing, [S.l.], v. 37, n. 1, p. 63-72, june 2024.
Dostupno na: <https://izdanja.smeits.rs/index.php/ptk/article/view/8046>. Datum pristupa: 26 apr. 2025
doi: https://doi.org/10.24094/ptk.024.063.
Sekcija
Inženjerski menadžment, kvalitet i standardizacija
Reference
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[14] Karović, S., Komazec, N., Upravljanje rizicima kao preduslov integrisanog menadžment sistema u organizaciji. Vojnotehnički glasnik (2009), 3/10. pp. 146–161.
[15] Klute-Wenig, S., Refflinghaus, R., Quality management for microenterprises and start-ups – is the ISO 9001 suitable?, Quality Management (2020).
[16] Luburić, R., Principi menadžmenta kvalitetom i principi menadžmenta rizikom u funkciji efektivnijeg i efikasnijeg upravljanja promjenama. Kvalitet i izvrsnost (2018), 1-2. pp. 35-40.
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[18] Mudrinić, M., Novi Zakon o inovacionoj delatnosti bitan je za osnivače startapa – ali i za investiture, Netokracija, 2022. Dostupno na: https://www.netokracija.rs/zakon-o-inovacionoj-delatnosti-194137
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[20] Sæstad, M., Risk-Based Thinking in Quality Management, an ISO 9001:2015 Requirement, Ph. D. thesis, University of Agder, Faculty of Engineering and Science, School of Business and Law, 2017.
[21] Todeschini, B. V., A. S. Boelter, J. S. De Souza, M. N. Cortimiglia, Risk Management from the Perspective of Startups, European Journal of Applied Business Management, 3 (3), 2017, pp. 40-54.
[22] The University of Adelaide, Risk Management Handbook, The University of Adelaide, n.d.
[23] 9001Simplified. What Is Risk-Based Thinking in ISO 9001?, 2019. Dostupno na: https://www.9001simplified.com/learn/risk-based-thinking-in-iso-9001.php
[2] Chiarini, A, Risk-based thinking according to ISO 9001:2015 standard and the risk sources European manufacturing SMEs intend to manage, The TQM Journal, Vol. 29 No. 2, pp. 310-323.
[3] COSO, Enterprise Risk Management – Integrated Framework (Executive Summary and Framework). Committee of Sponsoring Organization of the Treadway Commission, New Jersey, 2004.
[4] Crossan, M.M., Apaydin, M., A multi-dimensional Framework of organizational innovation: A systematic review of the literature. Journal of Management Studies, 47 (6), 2010, pp. 1154-1191.
[5] Holten, G. A, Defining Risk. Financial Analysts Journal Vol. 60, No. 6, pp. 19-25.
[6] Hrbáčková, L., Tuček, D., An analysis of two new process approachrelated terms in ISO 9001:2015: Risk-based thinking and context of the organization. University of Pardubice. Series D, Faculty of Economics and Administration, 2019.
[7] Institut za standardizaciju Srbije, Standardi. Dostupno na: https://iss.rs/sr_Cyrl/standardi_p93.html, (n.d.).
[8] International Organization for Standardization, ISO 9000 quality management, 2015a. Dostupno na: www.iso.org/iso/home/standards/management-standards/iso_9000.html.
[9] International Organization for Standardization, ISO 9001:2015 Quality Management Systems – Requirements. International Organization for Standardization, Geneva, Switzerland, 2015b.
[10] International Organization for Standardization, Risk-based thinking in ISO 9001:2015, 2016a. Preuzeto sa: https://committee.iso.org/files/live/sites/tc176/files/documents/ISO% 209001%20Auditing%20Practices%20Group%20docs/Auditing%20to%20ISO%209001% 202015/APG-RiskBasedThinking2015.pdf
[11] International Organization for Standardization, ISO 9001:2015 risk-based thinking, 2016b. Preuzeto sa: https://committee.iso.org/files/live/sites/tc176/files/documents/ISO%209001 %20Auditing%20Practices%20Group%20docs/Auditing%20to%20ISO%209001%202015/APG-RiskBasedThinking2015.pdf
[12] International Organization for Standardization, Risk management: ISO 31000, International Organization for Standardization, Geneva, Switzerland, 2018a.
[13] International Organization for Standardization, Risk management — Guidelines, International Organization for Standardization, Geneva, Switzerland, 2018b.
[14] Karović, S., Komazec, N., Upravljanje rizicima kao preduslov integrisanog menadžment sistema u organizaciji. Vojnotehnički glasnik (2009), 3/10. pp. 146–161.
[15] Klute-Wenig, S., Refflinghaus, R., Quality management for microenterprises and start-ups – is the ISO 9001 suitable?, Quality Management (2020).
[16] Luburić, R., Principi menadžmenta kvalitetom i principi menadžmenta rizikom u funkciji efektivnijeg i efikasnijeg upravljanja promjenama. Kvalitet i izvrsnost (2018), 1-2. pp. 35-40.
[17] Metzger, G., KfW start-up monitor 2016, labor market clearly dampens the desire to start a business – Innovative founders assert themselves, Frankfurt, Germany, 2016.
[18] Mudrinić, M., Novi Zakon o inovacionoj delatnosti bitan je za osnivače startapa – ali i za investiture, Netokracija, 2022. Dostupno na: https://www.netokracija.rs/zakon-o-inovacionoj-delatnosti-194137
[19] Olsson, C., Risk Management in Emerging Market. Financial Time Prentice Hall, London, Great Britain, 2002.
[20] Sæstad, M., Risk-Based Thinking in Quality Management, an ISO 9001:2015 Requirement, Ph. D. thesis, University of Agder, Faculty of Engineering and Science, School of Business and Law, 2017.
[21] Todeschini, B. V., A. S. Boelter, J. S. De Souza, M. N. Cortimiglia, Risk Management from the Perspective of Startups, European Journal of Applied Business Management, 3 (3), 2017, pp. 40-54.
[22] The University of Adelaide, Risk Management Handbook, The University of Adelaide, n.d.
[23] 9001Simplified. What Is Risk-Based Thinking in ISO 9001?, 2019. Dostupno na: https://www.9001simplified.com/learn/risk-based-thinking-in-iso-9001.php