Mogućnosti primene 8D metodologije za poboljšanje kvaliteta u IT kompanijama

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Aleksandra Mitrović http://orcid.org/0009-0006-2686-3906 Mladen Đurić http://orcid.org/0000-0002-8337-6534

Apstrakt

Rad istražuje primenu 8D metodologije za rešavanje problema u organizacijama, sa posebnim fokusom na IT kompanije i unapređenje kvaliteta usluga. Cilj rada je pružiti dublji uvid u samu metodologiju i proceniti njenu primenljivost u IT industriji. Iako prvenstveno razvijena za potrebe automobilske industrije, može se pretpostaviti da, zahvaljujući svojoj širokoj primeni, može naći svoje mesto i u drugim industrijama. Koristeći se teorijom kao osnovom i simulacijom procesa implementacije 8D metodologije, autori objašnjavaju njenu prikladnost za rešavanje velikog broja žalbi klijenata u uslužnoj IT kompaniji. Poseban akcenat stavlja se na značaj žalbi klijenata, na šta upućuju i standardi ISO 10000, kao i na analizu uticaja žalbi na proces rešavanja problema.

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Kako citirati
MITROVIĆ, Aleksandra; ĐURIĆ, Mladen. Mogućnosti primene 8D metodologije za poboljšanje kvaliteta u IT kompanijama. Zbornik Međunarodnog kongresa o procesnoj industriji – Procesing, [S.l.], v. 37, n. 1, p. 73-86, june 2024. Dostupno na: <https://izdanja.smeits.rs/index.php/ptk/article/view/8047>. Datum pristupa: 17 july 2024 doi: https://doi.org/10.24094/ptk.024.073.
Sekcija
Inženjerski menadžment, kvalitet i standardizacija

Reference

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